Effective October 15, 2026
Before your recharge is completed
Email info@mitechwireless.com as soon as possible with your order ID and checkout email to request cancellation or correction. A request is not a confirmed cancellation; we must check whether fulfillment has already taken place.
If we cannot fulfill your order
If you have paid and we cannot provide the ordered refill, contact us to arrange a refund to your original payment method. A payment that failed or was never captured does not require a refund, though your bank may temporarily show an authorization.
Completed recharges
Prepaid credit already delivered to a mobile account generally cannot be reversed, moved, or exchanged. Check your number and carrier before paying. If you believe we made a fulfillment error, send the order details so we can investigate with the carrier. Applicable consumer rights remain unaffected.
Refund timing
Once approved, refunds are submitted through Stripe to the original payment method. The time for the credit to appear depends on your bank or card issuer. A refund is shown as completed only after the processor confirms it.
Need help?
Use order tracking to check the payment and recharge statuses, or contact our team. Never send card numbers or security codes by email.